FAQ

In general, FAQ is flexible for customers. The buyers can ask any questions, and also you can buy a products over the phone or pick up in store.

If u want to cancel your order up to the time that we send it. To change your details or cancel it completely, please contact our Online Customer Services team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm.

U can pay online via Visa, MasterCard, Delta, Switch, Maestro, and Hobbycraft gift cards. In time we do not accept Visa Electron or American Express.If any queries feel free to contact us.

Can I buy over the phone?

You can now order any of our products on our website over the phone with our customer services team. If you would like more information on any of our products we stock there is a team of experts on the other end of the phone that are eager to help you. Also if there is not enough stock available for you to purchase to complete your project then feel free to call the team and they will try their up most to source more of those products for you.

 

Can I pick up in store?

Yes you can! Any order to Hobbycraft online can now be collected from your nearest store for FREE. Just select the ‘Click and Collect’ option at checkout and tell us which store you’d like your order sent to.

 

How do I cancel my order?

You can cancel your order up to the time that we send it. You will need to place a new order if you want to add products to your delivery. To change your details or cancel it completely, please contact our Online Customer Services team on 0330 026 1400 from Monday to Friday, between 9am and 8pm, or on Saturday and Sunday between 9am and 5pm. Or email the Online Customer Services Team. Please be ready to quote your order number from your confirmation email.

How can I pay?

You can pay for your online order in the following ways :

    • Visa
    • MasterCard
    • Delta
    • Switch
    • Maestro

Hobbycraft gift cards

We do not accept Visa Electron or American Express.

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Your Name
Your Mobile Number
Your E-Mail ID
*All information provided will be kept confidential.
*Terms & Conditions Apply